PRIVACY POLICY

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At Mixxi, your privacy is a top priority. Your privacy is at the core of the way we design and build the services and products you know and love, so that you can fully trust them and focus on building meaningful connections.

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We appreciate that you put your trust in us when you provide us with your information and we do not take this lightly.

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We do not compromise with your privacy. We design all of our products and services with your privacy in mind. We involve experts from various fields, including legal, security, engineering, product design and others to make sure that no decision is taken without respect for your privacy.

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1. INFORMATION WE COLLECT

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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1a. Information you provide to us:
 
We collect such Non-personal and Personal Information for the following purposes:

- To provide and operate the Services.
- To provide our Users with ongoing customer assistance and technical support.
- To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.
- To comply with any applicable laws and regulations.
- If you contact our customer care team, we collect the information you give us during the interaction. Sometimes, we monitor or record these interactions for training purposes and to ensure a high quality of service.
- When you participate in surveys, focus groups or market studies, you give us your insights into our products and services, responses to our questions and testimonials.
- For your protection and the protection of all of our users, we ask you to provide proof of identity before you can join Mixxi.

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2. HOW WE USE INFORMATION

The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you and others safe as listed below.

- Provide you with customer support and respond to your requests.
- Communicate with you about our services.
- Analyze your profile and usage behavior and that of other users to recommend meaningful connections. 
- Provide users’ contact information to one another with your consent.
- Communicate with you by email, phone, social media about our products or services.
- Administer focus groups and surveys to improve our services or develop new ones.
- Conduct research and analysis of users’ behavior to improve our services and content (for instance, we may decide to change the look and feel or even substantially modify a given feature based on users’ behavior).
- Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users)
- Address ongoing or alleged misbehavior on and off-platform.
- Perform data analysis to better understand and design countermeasures against these activities
- Comply with legal requirements
- Retain data related to fraudulent activities to prevent against recurrences
- Assist or required by law enforcement: (i) to comply with a legal process, (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.
- Enforce or exercise our rights, for example our Terms.

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3. HOW WE COLLECT INFORMATION

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, email address, and information you give through sign up purposes such as details on your personality, lifestyle, interests and other details about you. Some of the information you choose to provide us may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation and religious beliefs. By choosing to provide this information, you consent to our processing of that information. Your personal information will be used for the specific reasons stated below only.

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We collect such Non-personal and Personal Information for the following purposes:

- To provide and operate the Services;
- To provide our Users with ongoing customer assistance and technical support;
- To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
- To comply with any applicable laws and regulations.
- If you contact our customer care team, we collect the information you give us during the interaction. - Sometimes, we monitor or record these interactions for training purposes and to ensure a high quality of service.
- When you participate in surveys, focus groups or market studies, you give us your insights into our products and services, responses to our questions and testimonials.
- Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

4. YOUR RIGHTS

We want you to be aware of your privacy rights. Here are a few key points to remember:

- Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user. If you wish to receive information relating to another user, such as a copy of any messages you received from him or her through our service, the other user will have to contact our Privacy Officer to provide their written consent before the information is released.
- You may request us to rectify or delete information that you provided to us and that’s associated with your account directly within the service. 
- Deletion. You can delete your account by contacting Mixxi Support at hello@mixxi.app
- We may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your date of birth.
- If you don’t want us to process your data anymore, please contact us at hello@mixxi.app 
 
5. HOW WE PROTECT YOUR PRIVACY

We work hard to protect you from unauthorized access to or alteration, disclosure or destruction of your personal information. As with all technology companies, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure.

We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage and processing practices to update our physical, technical and organizational security measures.

We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us at hello@mixxi.app
 
6. HOW LONG WE RETAIN YOUR INFORMATION

We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law.

In practice, we delete or anonymize your information upon deletion of your membership or account, unless: we must keep it to comply with applicable law; we must keep it to evidence our compliance with applicable law; there is an outstanding or potential issue, claim or dispute requiring us to keep the relevant information until it is resolved; or the information is kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behavior or security incidents from opening a new account.

Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific timeframe due to technical constraints.
 
7. CHILDREN’S PRIVACY

Our services are restricted to users who are 18 years of age or older. We do not permit users under the age of 18 on our platform and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under the age of 18, please use the reporting mechanism available through the service.
 

8. HOW TO CONTACT US

If you have questions about this Privacy Policy, you can contact us at hello@mixxi.app